Refund policy

It is the customer’s responsibility to consult their Kitchen and Bath specialist prior to purchase in order to assure that the product will fit its intended application, as well as comply with local building codes.

• All returns must include the Order Number and name of the person.
• Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. 
• Altered items cannot be returned. 
• Items must be received in the original packaging materials, including the original, securely sealed box, Styrofoam panels, accessories, and instruction manual. 
• Items returned for a refund must be received in perfect condition, free from scratches, dents, or any other damage. 
• There are no refunds or exchanges on installed or used items. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nick_testokitchens@yahoo.com. Please note that returns will need to be sent to the following address: Testo Kitchens Inc. 495 Campbell Ave, Troy, NY 12180 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nick_testokitchens@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, plumbing fixtures such as kitchen faucets, fillers, fittings or opened and installed products. 

Overweight items subject to return shipping fee based on the package size and weight. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nick_testokitchens@yahoo.com.